Our delivery time is 3–7 working days calculated from the day after you submitted your order.
NOTE, under prevailing circumstances, the delivery time may be longer than estimated.
How do you send the goods?
All orders are sent in specially-constructed packaging for fast, secure delivery to you.
How much does shipping cost?
Depending on which country you order from, the shipping cost will be visible at the checkout.
Where and when can I collect my order?
When your package is ready to collect, you receive a text message with a dispatch number and information on where you can collect your package.
What happens if I don't collect my order?
You have 14 days to collect the package after you receive the text message notifying you that the package is available for collection. After that, the package is returned to us..
What countries do you ship to?
At the moment we ship to all European countries and Norway. If you wish to order to other countries, contact us at firstname.lastname@example.org and we’ll get back to you as soon as possible with a solution.
How do I know that you have received my order?
We will send a confirmation by email as soon as the order is completed. If you do not get the confirmation email please contact us via email email@example.com
Returns policy, returns & claims
We guarantee a 30-day returns policy for all our products. If you are not satisfied with the products you receive or if they simply do not meet your expectations, you always have 30 days to return the products, provided that the products are in their original condition. Please contact us to take advantage of our returns policy.
How do I return goods?
Contact us by e-mail and specify the order number, the reason for the return and which products you want to return at firstname.lastname@example.org and we will send you a pre-paid shipping slip. Put the shipping slip your return package with our Fjelltopp paper packaging. Hand the packaging at your local DHL or Postnord handling point. Ask for a receipt proving that the return has been handed in and save the receipt until we have approved the return. As soon as we have processed and approved your return your payment will be refounded. Important: The goods must be returned in the same condition as they were in when they were delivered to you.
Fjelltopp provides full compensation in the form of a new product when a manufacturing fault has been verified. It is important to inspect the product carefully when it arrives. If a product is damaged or is otherwise faulty when it arrives, a claim should be filed (if possible) within 7 days from receipt. Contact us and we will provide you with further help in your case.
For full information, please see our General Terms and Conditions.
How do I pay?
We use Klarna Checkout. The payment method available is dependent on which country you’re located in. You will find information on the various payment methods on Klarnas website. Please contact Klarna on if you have any questions concerning Klarna Checkout at www.klarna.com.
Quality & Environment
W always use the best quality papers for our design. The paper is archival quality, i.e. it does not yellow over time. The environment is important to us. All our posters are printed on paper bearing the FSC environmental label for responsible forestry and the EU Ecolabel.